Wednesday, April 25, 2007

Operations is at the core of Dell's success?

Dell's business model is based on delivering quickly to customers the exact products that they want. Let's see...

This is an order I recently placed on Dell's website. It's been 13 days and my 4GB flash drive is still in production? And it's updated estimated ship date is already 10 days delayed. I have no freakin' idea what's wrong with Dell.

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